REFUND & RETURN POLICY – SKRAPIO STORE
At Skrapio Store, we are committed to delivering high-quality products and excellent customer service. If for any reason you are not fully satisfied with your purchase, we offer a 30-day money-back guarantee in accordance with the policy below.
30-DAY RETURN PERIOD
Customers may request a return or refund within 30 days from the date of delivery.
To qualify for a return:
- The item must be unused, unopened, and in original condition
- The item must be returned in its original packaging
- Proof of purchase (order number or receipt) is required
Skrapio Store reserves the right to refuse returns that do not meet these conditions.
NON-REFUNDABLE ITEMS
Refunds will not be issued for:
- Digital products or downloadable content
- Gift cards
- Personal care or hygiene products once opened
- Items damaged due to misuse, negligence, or normal wear
REFUND PROCESS
Once the returned item is received and inspected:
- Customers will be notified via email
- Approved refunds will be issued to the original payment method
- Processing may take 5–10 business days depending on the payment provider
RETURN SHIPPING
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable unless the item is defective or incorrect
DEFECTIVE OR INCORRECT PRODUCTS
If you receive a damaged, defective, or incorrect item, notify us within 48 hours of delivery with photo evidence. We will provide a replacement or full refund at no additional cost.
ABUSE & FRAUD PROTECTION
Skrapio Store reserves the right to refuse refunds in cases of excessive returns, suspected fraud, or violations of this policy.
HOW TO REQUEST A REFUND
Contact us at:
support@skrapio-store.com
Include:
- Order number
- Reason for return
- Photos if applicable
POLICY UPDATES
Skrapio Store reserves the right to update this policy at any time. Changes take effect immediately after posting.
Thank you for shopping with Skrapio Store.